Cancellation and Refund Policy
Last updated: July 29, 2025
At TouristerMap, we are committed to providing a seamless travel experience. This Cancellation and Refund Policy outlines our practices regarding cancellations and refund eligibility for bookings and services made through our platform.
1. Booking Cancellations
- Users may cancel bookings subject to the cancellation terms of the specific service provider (e.g., hotels, tour operators, etc.).
- Each listing will clearly mention its cancellation policy including time limits and applicable charges.
2. Refund Eligibility
- Refunds are only applicable if the cancellation falls within the policy defined by the service provider.
- TouristerMap is not responsible for any losses resulting from cancellation outside of these terms.
- Refunds, if applicable, will be processed through the original payment method within 7–14 business days.
3. Non-Refundable Services
- Certain services, such as promotional offers or last-minute bookings, may be marked as non-refundable. Users are advised to check this before booking.
4. Modifications and Rescheduling
- Rescheduling is subject to availability and the provider's policy. Additional charges may apply.
5. Force Majeure
- No refunds will be provided for cancellations due to events beyond control (natural disasters, strikes, etc.), unless covered by the service provider’s terms.
6. Dispute Resolution
- For disputes regarding cancellations or refunds, users should first contact the service provider directly.
- If unresolved, TouristerMap may assist in communication but holds no liability for final outcomes.
7. Contact Us
For any concerns or clarification regarding this policy, you may reach us at:
Please refer to your individual booking confirmation for more specific cancellation terms provided by the service partner.